If you prefer the wordier Mumbo Jumbo, here you go…

Shipping and Returns

Shipping

We currently use Australia Post for shipping.

Standard Shipping: $14.50
Express Shipping: $18.50

We strive to use recycled or biodegradable packaging materials whenever possible and also make efforts to reuse or recycle packaging to reduce our environmental impact.

Your order will be processed and dispatched within 4 business days from the time of purchase. Once dispatched, you will receive a notification along with a tracking link.

Delivery times vary: standard shipping typically takes 3 to 5 business days to capital cities, while express shipping is faster. Please allow additional time for orders going to regional or remote areas, as they may take longer to arrive. Orders are shipped from Perth, Western Australia.

Please note that we currently do not offer international shipping.

Returns Policy

Changed Your Mind?

At Soul Collective, we understand that sometimes your preferences may change. We strive to provide our customers with the best shopping experience possible. However, due to the diverse range of unique items from various small Australian businesses, all purchases are final sale. If you encounter an issue with your order, such as receiving a damaged item or the wrong product, please reach out to us. We're here to help resolve any concerns.

Damaged Items

We take great pride in our locally handmade goods and ensure careful inspection and packaging before they reach your home. In the rare event that an item is damaged during transit or if there's an error in our process, please contact us at join.soulcollective@gmail.com with a description and a photograph of the issue. We will do our utmost to resolve the problem promptly.

——————————

Terms & Conditions

The information contained within this document relates to Soul Collective WA Pty Ltd. The website you are currently on is operated by Soul Collective WA Pty Ltd . Throughout the site, the terms “we”, “us” and “our” refer to Soul Collective WA Pty Ltd . Soul Collective WA Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Disclaimer

The content of this website is general and provided for information purposes only. The material in this website is not and should not be regarded as advice, including spiritual, legal or medical. To the fullest extent permitted by law, Soul Collective WA Pty Ltd does not give any express or implied warranties and makes no representations in relation to this website.
Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.
In addition, to the fullest extent permitted by law, Soul Collective WA Pty Ltd doesn’t warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Soul Collective WA Pty Ltd accepts no liability arising from your access to this website.

Limitation of Liability

Subject to the provisions of consumer protection legislation that cannot be excluded, Soul Collective WA Pty Ltd accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Soul Collective WA Pty Ltd will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Soul Collective WA Pty Ltd limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

——————————

Intellectual Property

Licence and Site Access

Soul Collective WA Pty Ltd grants you a limited licence to access and make personal use of this site and not to or modify it, or any portion of it, except with Soul Collective WA Pty Ltd express prior written/emailed consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering tools. You cannot use any metatags or any other hidden text using Soul Collective WA Pty Ltd name without prior written consent from Soul Collective WA Pty Ltd. Any unauthorised use will automatically terminate the licence granted above. You cannot portray Soul Collective WA Pty Ltd, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Soul Collective WA Pty Ltd, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Soul Collective WA Pty Ltd logo as part of the link without Soul Collective WA Pty Ltd written consent.

Third Party Websites

Soul Collective WA Pty Ltd may include links on this website to websites owned by other parties. Soul Collective WA Pty Ltd is not in any way responsible for the material contained on these sites, nor is Soul Collective WA Pty Ltd responsible for the availability of these sites. Soul Collective WA Pty Ltd does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Soul Collective WA Pty Ltd responsible for any damage, offence or loss caused as the result of visiting these websites.
Soul Collective WA Pty Ltd recommends that before you visit any website you check that your computer is running up-to-date anti-virus software.

Terms of Trade

If you purchase any products via this website, you must agree to Soul Collective WA Pty Ltd returns policy.

Privacy

Personal information provided to Soul Collective WA Pty Ltd via this website will be in accordance with Soul Collective WA Pty Ltd Privacy Policy and Cookie Policy.

Security

All credit card transactions are fulfilled by a third-party website, Square AU Pty, PayPal or AfterPay. Soul Collective WA Pty Ltd makes reasonable efforts to safeguard the security of your information. Transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

Safety/Disclaimer

These products are not intended to diagnose, treat, cure, or prevent any disease. Soul Collective WA Pty Ltd may not be held liable for any damages or harm from our products if used inappropriately. Please read and adhere to safety advice and/or dosages on this website and on the packaging – however you should consult a medical professional to obtain specific advice appropriate to your circumstances before using new wellness products, please use at your own risk. Soul Collective WA Pty Ltd may not be held liable for any damages or harm from our products. 

General

Soul Collective WA Pty Ltd may change these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.
These website Terms and Conditions shall be governed by and in accordance with the laws of Western Australia.

Privacy Policy

About This Privacy Statement

This website privacy statement sets out how we collect, use and disclose information collected through soulcollectivewa.com.
This privacy statement does not apply to external websites that are linked on the soulcollectivewa.com website. Soul Collective WA Pty Ltd is not responsible for, and does not endorse or otherwise approve, the content, privacy policies or practices of third party websites that are linked on the soulcollectivewa.com website. If you follow a link to another website from soulcollectivewa.com, we recommend that you to read the privacy statement or policy of that other website to understand what it does with your information.

Personal Information

We may collect personal information (e.g. name, contact details) that you choose to give us or which we may require to provide you with a particular service.
You may request to delete this information from our store at any time. Please get in touch with us by emailing join.soulcollective@gmail.com

Requests to Provide Information

Generally, you will know if we are collecting your personal information because we will ask you for it. For example, if you submit an online form to contact us or subscribe to receive newsletters, we will ask you to provide your name and/or contact details.
Providing us with the requested information is voluntary. If you do not choose to provide us with the requested information, we may not be able to respond to you or provide you with the service you are seeking.

Use of Personal Information

The personal information you provide us through soulcollectivewa.com will be used for the primary purpose for which it was collected. For example:

• to allow us to respond to your questions or feedback;

• where you have requested, to subscribe you to an email newsletter to receive regular updates; or

• to process a transaction you requested through soulcollectivewa.com for goods or services

  ——————————

Cookie Policy

What Are Cookies?

A “cookie” is a small text file that a website saves on your computer or mobile device when you visit a website. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Do We Use Cookies?

Yes we do.
Soul Collective WA Pty Ltd's website, soulcollectivewa.com, is built using Square AU PTY. As such Square AU Pty obtain information about you, as a customer of soulcollectivewa.com, on our behalf of Soul Collective WA Pty Ltd. When you, the customer, transact with soulcollectivewa.com. Square AU Pty call this information 'Customers’ Data'. Square AU Pty collect soulcollectivewa.com Customers’ Data when you interact with soulcollectivewa.com through use of Square AU Pty products.

What Information Do We Collect?

Square AU Pty collects the following data on behalf of Soul Collective WA Pty Ltd through use of our website soulcollectivewa.com:

• Information about your device, including hardware model, operating system and version, device name, unique device identifier, mobile network information, and information about the device's interaction with Square AU Pty's Services.

• Bank account and payment card numbers, should a purchase be made.

• Your name; email address; mailing address and phone number, should a purchase be made.

• Email address if you sign up to soulcollectivewa.com's newsletter and your email is give freely.

• The location of your device if they pay with Apple or Android Pay, or give your consent.

• When you use soulcollectivewa.com to make or record payments, Square AU Pty collects information about when and where the transactions occur, the names of the transacting parties, a description of the transactions which may include item-level data, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions.

• Information about how you interact with soulcollectivewa.com using our services, including access time, "log-in" and "log-out" information, browser type, history and language, country and language setting on your device, IP address, the domain name of your customer's internet service provider, other attributes about your customer's browser, mobile device and operating system, features you use, and the date and time of use of the services.

• Information that you voluntarily provide to soulcollectivewa.com, or that you input into Square AU Pty systems

• For example, survey responses, participation in contests, promotions, signing up to newsletters, other prospective seller marketing forms or devices and suggestions for improvements

How do we use this Information?

We may use cookies to allow us to monitor the choices you make while browsing soulcollectivewa.com, to provide an enhanced and more personalised content and features, such as customising soulcollectivewa.com webpage, providing relevant advertising or editorial content.

We and our service providers and advertisers may use analytics cookies, which are sometimes called performance cookies, to collect information about your use of the website and enable us to improve the way it works. Analytics cookies collect information about how you browse the website, for instance, which pages you go to most. The information allows us to see the overall patterns of usage on the website, help us record any difficulties you have with the website and show us whether our advertising is effective or not.

The cookie-related information is not used to identify you personally and it is not used for any purpose other than those described here.

Changes to this Policy

Soul Collective WA Pty Ltd and Square AU Pty reserve the right to modify this Cookie Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on their websites. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If Soul Collective WA Pty Ltd is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Automatic Collection of Information - Use of Cookies

Soulcollectivewa.com website is built using Square AU PTY. As such Square AU Pty obtain information about you using 'cookies', as a customer of soulcollectivewa.com on our behalf of soulcollectivewa.com when you, the customer, transact with soulcollectivewa.com. Square AU Pty call this information 'Customers’ Data'. Square AU Pty collect Soul Collective AU Pty Ltd customers’ data when you, the customer, interact with soulcollectivewa.com through use of Square’s products. For instance when you, the customer, make a payment with soulcollectivewa.com.
For more information please see our Cookies Policy.

Use of Web Analytics Data

We use the information collected about how you interact soulcollectivewa.com and how the website performs during your visit for  statistical and system administration purposes. We do this to help:

• monitor and understand usage trends to make sure soulcollectivewa.com is meeting the needs of its users;

• understand and enhance your experience of soulcollectivewa.com (for example, to improve content or make performance improvements);

We do not use this information to identify you or match it with any other personal information we collect from you.

Other Use and Disclosure

We may also use or disclose your personal information:

• for a purpose related to that for which it was collected if you have consented to that use or disclosure, or if you would reasonably expect the personal information would be used for that related purpose;

• if we are required by law to do so (e.g. by a court or tribunal order, or a law of the Commonwealth).

Your personal information will at all times be dealt with in accordance with the applicable legislation in Western Australia and consistent with any legal obligation.